Please note the following about our shipping & handling process:
SABRE will not drop ship orders over $50 due to fraudulent activity concerns.
Order confirmation emails are automatically generated once you've successfully placed an order. But, they can be sent to junk mail. Please check all of your email folders.
Shipping confirmation emails are sent from the carrier you select during checkout, so an email from either UPS or FedEx will be sent once your order ships - look through your junk mail for these too!
Please note the following about our Return Policy and process:
All pepper sprays are warrantied through their expiration date (found on the canister) this is for manufacturing defects ONLY.
All alarms have a 90 day limited warrant due to manufacturing defects.
Stun guns come with a 2 year warranty covering manufacturing defects ONLY. You must register for the warranty at www.sabrered.com/stun-gun-warranty. Failing to register the warranty within 90 days of purchase will void the warranty. The S-1000sf and S-2000sf come with a Lifetime warranty - warranty registration is still required.
The warranties do NOT cover items that have been abused or lost (unless the holster, clip and/or keychain fails - must have visual proof), have suffered damage to the unit from being dropped, thrown, slammed in a door, run over or manipulated in anyway.
To request a return authorization (RA) number please use the form below or email the following information to firstname.lastname@example.org: Name, Email, Phone, Address, Model Number, Expiration Date (if applicable), Serial Number (if applicable), date purchased, where the item was purchased.
A customer service representative will get back to you within 24-48 hours. When an item has been determined defective by a manufacturing defect a prepaid return shipping label will be issued. Upon SABRE's reciept of the defective item we will issue the replacement item.
Refunds are only available when the item is purchased directly from SABRE and returned to us within 30 days of purchase. Defective items refunds - SABRE will send prepaid shipping label. Non-defective item - customer is responsible for return shipping cost.